Take stock of where you are
Customer focus is something every team claims they have yet many teams do not understand what it really takes to be a customer experience leader. Great customer experiences don’t happen by chance. They require a complement of capabilities to succeed.
All of our workshops are adapted to team/group needs and circumstances. We teach experientially and kinesthetically, and send you back to work with practical job aids. Teams are encouraged to take workshops as intact groups, and to invite key working partners to join them.
We often are asked how we can help you develop via consulting and coaching. We bring our decades of experience from the front lines of software and services in-house to you, to help your teams and team leaders learn by doing. Here are some examples.