Join Us: Workshop & Talks

Jan 16: Develop your own inclusive design practice at The Hangar in Kenmore (parts 2-4 on Jan 30, Feb 7, & Feb 28)

Mar 9: Seattle’s First Railroad: The Seattle Coal & Transportation Co. in Redmond

Design for Inclusion

Transform your UX practice to intentionally include more perspectives with inclusive design methods. Expand your commitment to diversity and inclusion by changing how your organization conducts research and design.

How much of your potential market is being excluded?

Harness Creative Friction

To move fast, you need genuine collaboration—which takes effective team communication and teamwork. We know how to help you create a high-performing team that will outperform a collection of lone geniuses every time.

How well does your team communicate and work together?

What We've Been Up To

Dec 3: Reflected on how social media has directly and profoundly accelerated and broadened the spread of misinformation and disinformation during the launch of Center for an Informed Public.

Nov: Guided 3 groups in Auckland, NZ to collaboratively generate a wayfinding vocabulary beyond directional arrows and to engage all of their senses in the Explore Multi-Sensory Wayfinding workshop at Design for Social Innovation Symposium, Be. Lab, and Be. Leadership.

Oct 21: Led discussion of project management methodologies and discussed many pitfalls with agile in HCDE 322: Organizational Teamwork at University of Washington in Seattle.

Sep: Shared results of research on Seattle's First Railroad in Seattle Times article and at a free public talk. This multi-year research project has uncovered much forgotten history by "going down every rabbit hole, to the bottom". 🙂


We focus on the inflection points that are known to shift minds and foster behavior changes that matter. It can be uncomfortable to be truly open-minded—we make a safe space for that to happen. We teach experientially and kinesthetically—people are up and moving around regularly, using different modalities. Our materials are not stodgy, text-heavy slides. We provide valuable job aids to help ensure that what is learned in the workshop is applied right away back on the job. We work with you collaboratively, openly and efficiently to make lasting change.

Consulting and Coaching

Great customer experiences don’t happen by accident. They require a complement of capabilities to succeed. Your organization has a unique blend of capabilities and mission. We work with you to evaluate your current state and prioritize the specific areas that are critical to your business.

Using our proprietary Customer Experience Capability Framework, we provide customized guidance on growing capabilities systematically. We don’t force you onto a one-size-fits-none path. Each evaluation gives you the choice of which areas to pursue with us and which to continue growing on your own.

Be Curious With Us

Shift your mindset.  Build capabilities that matter.

We know you don’t have time to waste on training, coaching, or consulting that has unclear goals, unproven outcomes, and unnecessary complexity. Everything we do has a clear purpose tied to your bottom line. We design and deliver training, coaching, and consulting that is practical, applied, and inspiring.