High-Performing Teams
To move fast, you need genuine collaboration—which takes effective team communication and teamwork. We know how to help you create a high-performing team that will outperform a collection of lone geniuses every time.
Deep Customer Insights
Insights about your customers that are rich and non-obvious are critical to your team’s success. We move your team from thinking about data to its consequences; from what to why, to help you stay ahead of your competitors and create magic for your customers.
Join Us: Workshop & Talks
February 23: Customer Focus Demystified
(part of 2018 UX Speaker Series)
February 13: Step One: Be Inclusive
(in HCDE 322 class)
February 6: Problem-solving Models, Styles, Roles, and Relationships
(in HCDE 322 class)
November 30: Artificial Intelligence and Social Inclusion panel
(part of Trans-Atlantic ICT Forum at European Innovation Summit)
November 1: User Research in the Real Lean-Agile World
(in IMD 481 class)
October 13: Inclusive Design, A New Approach to Design Thinking
(part of Tech Days Netherlands)
October 13: Step One, Be Inclusive in Your Designs
(part of Tech Days Netherlands)
October 13: Find Your Best Ideas, with Practical Methods
(part of Tech Days Netherlands)
Be Curious With Us
Shift your mindset. Build capabilities that matter.
We know you don’t have time to waste on training, coaching, or consulting that has unclear goals, unproven outcomes, and unnecessary complexity. Everything we do has a clear purpose tied to your bottom line. We design and deliver training, coaching, and consulting that is practical, applied, and inspiring.
Workshops
We focus on the inflection points that are known to shift minds and foster behavior changes that matter. It can be uncomfortable to be truly open-minded—we make a safe space for that to happen. We teach experientially and kinesthetically—people are up and moving around regularly, using different modalities. Our materials are not stodgy, text-heavy slides. We provide valuable job aids to help ensure that what is learned in the workshop is applied right away back on the job. We work with you collaboratively, openly and efficiently to make lasting change.
Consulting and Coaching
Great customer experiences don’t happen by accident. They require a complement of capabilities to succeed. Your organization has a unique blend of capabilities and mission. We work with you to evaluate your current state and prioritize the specific areas that are critical to your business.
Using our proprietary Customer Experience Capability Framework, we provide customized guidance on growing capabilities systematically. We don’t force you onto a one-size-fits-none path. Each evaluation gives you the choice of which areas to pursue with us and which to continue growing on your own.